23rd November 2020
Silk face masks are now available below.
We are closely monitoring the current situation with regard to the Covid-19 pandemic. We are a family run business and aim to minimise any risk to ourselves, our employees and our customers, whilst at the same time maintaining the highest level of service possible.
Our premises are open Monday to Friday so we can dispatch orders on these days. We use Royal Mail for the majority of our parcels. The Royal Mail now guarantee Special Delivery parcels to arrive the next working day by 4pm and if you specify this, we will prioritise your order. Royal Mail First Class deliveries are currently taking approximately 1 day longer than normal and in some cases several days longer.
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting coronavirus (Covid-19). The advice is that the virus does not survive long on objects such as letters or parcels. This complements the guidance from PHE for people to wash their hands frequently, using soap and hot water.
Returns - Don't worry if you're unable to return an item within our normal 14 days, just let us know if possible and return it when you can.
Please note we are unable to accept customer visits to our premises until further notice.
You can contact us via phone, email or social media as normal. Any phone or email queries received when the office is closed, will be answered on the next working day.